To streamline communications to police officers in the field and reduce costs, the city of Redlands equipped them with new touch-based smartphones and tablets. While they proved their value in everyday field operations, it soon became clear that their IT team needed a cohesive and centralized way to administer this mobility infrastructure and better support its users in the field. Officials in other cities may be interested in the solution Redlands chose and the benefits gained.
Examples and case studies
City leaders in the town of Hudson, Ohio have had a long commitment to GIS mapping technology. But eventually the web-based GIS solution it had launched back in 2003 became labor-intensive to maintain. Other city officials may find the upgrade solution it settled on of interest; this case study provides the details.
Street construction projects are a big deal for businesses in the area where the construction is occurring, for citizens who need to get from Point A to Point B in a timely fashion and for neighborhood residents who must endure the noise and commotion. City officials will be interested in how a Canadian city is using an open government initiative to make construction season less stressful.
When the UK Government mandated a greater focus on customers ‒ as well as budget cuts and an increased emphasis on regionally shared services ‒ it was a challenge for the London Bureau of Brent, which serves approximately 270,000 residents in northwest London. City leaders facing similar challenges will be interested in how the borough solved its data management headache.
As Jacksonville, N.C. city workers became more and more dependent on the city's ITS department, Jacksonville’s IT director decided it was time to refresh the department’s infrastructure to help ensure that operations and employee support remained fully functional at all times. City leaders and staff will want to read how desktop virtualization resulted in multiple benefits.