To become a modern, transparent and competitive European city, the city of Zagreb, Croatia, improved its business processes and communication with citizens by partnering with Microsoft and Omega Software. This video explains what was involved.
Corporate Review interviews Imex Systems executives on their next-generation smart government technologies that help cities optimize and automate processes for more efficient delivery of services to citizens.
This video explains how CivicConnect™ Mobile enables rapid deployment of dynamic mobile websites and applications for smart government on the go.
When Kansas City Board of Public Utilities installed a water and electric AMI system in 2013, in addition to improving service and reliability, they hoped to empower customers to be wiser energy and water consumers. That goal prompted staff to make residential leak detection a priority; read how they did it in this Elster case study.
The West Monroe Partners' 2015 Customer Effort Index in Utilities study found, as this white paper explains, that utilities gain more credibility and support by proactively designing customer interactions as “effortless” as possible across channels.