Elaborate 311 systems that give citizens easy access to city services used to be something only the largest cities could offer. But cloud computing is changing that. See how Microsoft is helping cities like Westfield and Grand Rapids reach more citizens with better service.
Long, contentious public meetings in council chambers may become a thing of the past now that technology has made citizen engagement "frictionless." Click for a fascinating report on the revolution happening around the U.S. as cities find smarter ways to engage with citizens.