In 2012, in an era of unprecedented budget cuts, UK local authorities sought ways to reduce costs and improve efficiency while protecting front line services. In particular, a number of local authorities looked for improved solutions to distribute local benefit payments and services. The main goal was to reduce the costs of their systems, but also to improve the ability of local authorities to track and manage the funds and recover unspent monies. Additional goals included reducing fraud and leakage from the system, and using the data to improve the future procurement of services.
The London Borough of Brent was one of the first to launch a prepaid card for disbursing benefit payments to their Adult Social Care group of recipients. Learn in the case study linked below how, with lessons from an initial pilot, the borough moved forward with a new prepaid program with Council Lead Partner MasterCard to better meet its needs and the citizens it serves.