We see it over and over again with each technology wave. The advent of personal computers (PCs) created an urgent need for PC management software. The growth of computer networking led to a need for network management software. And now the onslaught of mobile devices is creating a corresponding need for device management, as you will read in this case study from the City of Redlands, California, USA. Device management helps with essential tasks such as provisioning, administering, upgrading and security.
To streamline communications to police officers in the field and reduce costs, the city of Redlands equipped its police officers with new touch-based smartphones and tablets. While they proved their value in everyday field operations, it soon became clear that their IT team needed a cohesive and centralized way to administer this mobility infrastructure and better support its users in the field. Officials in other cities will be interested in the solution the city chose from Smart Cities Council Lead Partner AT&T and the benefits gained.