Faced with the challenge of funding cuts, rising customer expectations, and having to move premises, Leicester City Council embarked on a business transformation strategy. It needed to take control of its data, enhance customer experience, and modernize its infrastructure to support flexible, collaborative working. As part of this modernization program, the council looked to replace its Novell email, diary, and file and print solution, along with its existing private branch exchange (PBX) telephone system, supporting more than 8,000 unique numbers.
With systems integration support from Risual, Microsoft - a Smart Cities Council Lead Partner - offered a complete solution for instant messaging, voice, and video, email and unified communications, and directory services. As a result, the council is reducing its costs and carbon footprint by giving employees better functionality.