The West Monroe Partners' 2015 Customer Effort Index in Utilities study found, as this white paper explains, that utilities gain more credibility and support by proactively designing customer interactions as “effortless” as possible across channels.
A global study by Veolia and the International Food Policy Research Institute found that rapidly deteriorating water quality over the next several decades will increase risks to human health, economic development and thousands of aquatic ecosystems in developed and developing economies alike. Learn about sustainable solutions available to cities.
Cloud software services are bringing about rapid and diverse changes to how a water utility operates and how data is used. As new systems often require new technology resources to operate and support, this Badger Meter white paper explains why utilities are finding cloud computing to be a viable alternative to investing in additional hardware.
Created by the IBM Center for the Business of Government, Using Innovation and Technology to Improve City Services studies emerging trends in the innovative services that smart cities offer and the ways that the cities themselves are adapting to create those services. It presents six key findings in how cities are implementing services and six key actions cities are taking to innovate. The report also uses 12 U.S. cities as case studies, providing examples of especially innovative ways that those cities have adapted.
This Connecting cities: Emerging markets report from MasterCard has been produced to kick-start a dialogue about how we can take collaboration in urban mobility and development to the next level and ensure that we build smart cities for smart citizens.
This white paper examines intelligent connectivity as it applies to urban mobility: how people and things move through cities. As the authors state, enabling effective transport of citizens and goods is critical to a city’s economic and social vitality, the well-being of its inhabitants, and its consumption and emissions footprint.
In India, new growth centers are emerging beyond the country's six emerging metros. As growth shifts to smaller second- and third-tier cities, smart cities efforts need to be refocused on these emerging cities before growth overruns them. This report profiles 20 cities that are poised to emerge as smart cities.
This white paper suggests best practices and proven solutions to address the most common challenges related to mobile learning, based on experiences from Council Lead Partner Qualcomm's robust Wireless Reach education portfolio.
This white paper highlights Council Lead Partner Bechtel's multi-year partnership with the government of Gabon to support the country’s progressive programs and vision towards economic growth. The endeavor has included planning and delivering a pipeline of infrastructure projects diversely located across Gabon and within multiple industrial sectors of varying complexity.
Mobility infrastructure has been identified as the number one priority for cities seeking to attract investors, and as such it is high on the agenda for many growing cities. This paper from Schneider Electric, The Climate Group and Arup explores how to move from a reactive approach to mobility services, to a proactive model that anticipates future change and takes advantage of new opportunities.